FAQ'S

Do you test the medical equipment you sell?

Yes, all our equipment undergoes thorough testing and quality checks by certified engineers before being made available for sale. This ensures each device meets the highest standards of performance and safety.

Are the products you offer brand new or refurbished?

We offer both brand new and high-quality refurbished equipment. Our refurbished products are carefully inspected, tested, and restored to full working order.

Can I visit your warehouse for a product inspection?

Absolutely! You can schedule a visit to our warehouse for a firsthand look at the products. Please contact our team in advance to set up an appointment.

Where is your office located, and what are your working hours?

Our office is located in [insert location]. We are open from Monday to Friday, 9:00 AM to 6:00 PM. Feel free to visit us during these hours for any inquiry

What are the available payment methods?

We accept a variety of payment options, including bank transfers, credit/debit cards, and PayPal. For bulk purchases, we can discuss customized payment arrangements.

How can I track my order after it’s shipped?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment through our logistics partner's website.

Can I arrange to pick up my order instead of delivery?

Yes, we offer a self-pickup option. If you prefer to collect the items directly from our warehouse, please inform our team while placing the order, and we will arrange the pickup for you.

What should I do if there's an issue with my order?

If you encounter any issues with your order, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether it's a product replacement, repair, or return.