Return & Refund

14-Day Return Policy

At Promedizone, we value customer satisfaction and offer a hassle-free 14-day return policy. You can request a return within 14 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition as received, with tags intact, and in its original packaging. Please make sure to retain your receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at info@promedizone.co.uk. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to send the item back. Please note that returns sent without prior approval will not be accepted.

If you have any questions about returns, feel free to reach us anytime at info@promedizone.co.uk.

Damages and Issues

Inspect your order as soon as it arrives. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can resolve the issue and ensure your satisfaction.

Non-Returnable Items

Some items cannot be returned, including:

• Perishable products (e.g., food, plants)
• Custom or personalized items
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you are still determining whether your item is eligible for return, please reach out to us. Additionally, sale items and gift cards are non-returnable.

Exchanges

To exchange an item, we recommend returning the original item and placing a new order once your return is accepted. This ensures you get the product you want as quickly as possible.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund. Approved refunds will be automatically issued to your original payment method. Please remember that it may take some time for your bank or credit card provider to process the refund.