Shipping Policy

Shipping Policy for Pro MediZone

Effective Date: August 20, 2024

1. Introduction

Welcome to Pro MediZone. This Shipping Policy outlines how we handle shipping and delivery for the medical equipment products you order from our UK-based website https://promedizone.co.uk/. Our goal is to ensure a smooth and efficient delivery process for all our customers.

2. Shipping Areas

2.1 Domestic Shipping
We offer shipping throughout the United Kingdom. Unfortunately, we do not currently offer international shipping.

2.2 Delivery Locations
We ship to most addresses within the UK, including residential and business addresses. Please ensure that the delivery address provided is accurate and complete to avoid any delays.

3. Shipping Methods and Costs

3.1 Shipping Methods
We offer various shipping options to suit your needs, including standard and expedited shipping. The available shipping methods will be displayed at checkout based on your location and order size.

3.2 Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method chosen. You will be provided with the total shipping cost at checkout before you confirm your order. Occasionally, we may offer promotional shipping rates or discounts.

4. Order Processing Time

4.1 Processing Time
Orders are typically processed within 1-2 business days from receipt of payment. During peak periods or for custom orders, processing times may be longer.

4.2 Order Confirmation
You will receive an order confirmation email once your order is placed. This email will include your order number and a summary of the items purchased.

5. Delivery Timeframes

5.1 Estimated Delivery Time
Delivery times vary based on the shipping method selected and your location. Generally, you can expect:

• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-3 business days

5.2 Delays
While we strive to meet these timeframes, please note that delays can occur due to unforeseen circumstances such as adverse weather, courier delays, or high order volumes.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the courier’s website.

7. Delivery Issues

7.1 Missing or Lost Packages
If your package does not arrive within the estimated delivery timeframe, please contact our customer service team for assistance. We will work with the courier to locate your package and resolve any issues.

7.2 Damaged Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide details of the damage and any relevant photos. We will arrange for a replacement or refund as appropriate.

8. Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy page. Returns and exchanges are subject to the terms outlined there.

9. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:

Pro MediZone
Phone: 07564750525
Email: affan.native@gmail.com
Billing Address: 17 Eatesbrook Road, Birmingham, B33 9TA, United Kingdom
Website: https://promedizone.co.uk/

10. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through our website. Your continued use of our website after any changes constitutes your acceptance of the updated policy.