Privacy Policy

Introduction
At PromediZone Ltd, your privacy is of utmost importance to us. This Privacy Policy outlines how promedizone.co.uk collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (referred to as the “Site”)

Collecting Personal Information

When you visit promedizone.co.uk, we collect specific information about your device, how you interact with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. Personal Information refers to any information that can uniquely identify an individual.

Below is a breakdown of the Personal Information we collect and its purpose:

Device Information

  • Personal Information collected: Web browser version, IP address, time zone, cookie details, pages or products viewed, search terms, and interactions with the Site.
  • Purpose of collection: To ensure the Site functions correctly for you and to analyze Site usage for optimization.
  • Source of collection: Automatically gathered using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our service provider Shopify for analytics and functionality.

Order Information

  • Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose of collection: To process payments, fulfill orders, send invoices and confirmations, and communicate with you about orders. We also screen for fraud and provide information or advertising based on your preferences.
  • Source of collection: Collected directly from you.
  • Disclosure: Shared with Shopify to process payments and handle order fulfillment.

Customer Support Information

  • Purpose of collection: To provide customer support services.
  • Source of collection: Information collected from your interactions with us.

Sharing Personal Information

We share your Personal Information with service providers to help deliver our services and fulfill contracts with you. For example:

  • Shopify: We use Shopify to power our online store. You can read more about Shopify’s privacy practices here.
  • Legal Obligations: We may disclose Personal Information to comply with legal requirements, such as responding to subpoenas, search warrants, or other lawful requests.

Behavioural Advertising

We use your Personal Information to provide personalized ads and marketing communications that may be of interest to you. For instance:

  • Google Analytics: We use Google Analytics to better understand how customers interact with our Site. You can read more about Google’s privacy practices here. Opt out of Google Analytics here.
  • Facebook Advertising: You can adjust your Facebook advertising preferences here.

To learn more about targeted advertising, visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by visiting the following links:

Using Personal Information

We use your Personal Information to:

  • Provide products and services for sale
  • Process payments and ship your orders
  • Keep you updated on new products, services, and offers

Lawful Basis Under GDPR

For residents of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • Performance of our contract
  • Compliance with legal obligations
  • Protection of your vital interests
  • Public interest
  • Legitimate interests, provided these do not override your fundamental rights and freedoms.

Data Retention

We retain your Personal Information for as long as necessary to provide services or until you request its deletion. For more details on your right to request deletion, please refer to the “Your Rights” section below.

Automatic Decision-Making

We DO NOT engage in fully automated decision-making processes that legally or significantly affect you.

Shopify, however, employs limited automated decision-making to prevent fraud, including:

  • Temporary denylist of IP addresses linked to failed transactions.
  • Temporary denylist of credit cards associated with denylisted IP addresses.

Selling Personal Information (CCPA)

PromediZone Ltd does not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

Your Rights

GDPR (For EEA Residents)

As an EEA resident, you have the right to:

  • Access the Personal Information we hold about you
  • Request corrections, updates, or deletion of your data
  • Object to data processing, especially for automated decision-making

To exercise these rights, please contact us using the information below.

For GDPR compliance and data transfers outside Europe, please refer to Shopify's GDPR Whitepaper here.

CCPA (For California Residents)

As a California resident, you have the right to:

  • Access your Personal Information
  • Request its deletion
  • Opt out of the sale of your Personal Information (if applicable)